The Regional Logistics Manager will be responsible for managing and optimizing daily delivery and return logistics
operations across multiple hubs within the assigned region.
The role will act as the central control point for rider operations, vendor coordination, delivery planning, return
pickups, and logistics execution to ensure smooth operational flow and improved customer experience.
This role is critical in creating operational bandwidth for Regional Operations Managers by taking ownership of
logistics execution and delivery planning.
Key Responsibilities
Delivery & Return Operations
Plan and monitor daily deliveries and return pickups across hubs
Ensure timely execution of scheduled deliveries (Before 2 PM / Post 2 PM)
Optimize rider allocation and route planning
Minimize failed deliveries and pickup pendencies
Rider & Vendor Management
Manage rider attendance, productivity, and deployment
Coordinate with third-party logistics vendors and fleet partners
Ensure rider availability as per operational demand
Monitor rider performance and discipline
Logistics Planning & Execution
Create city-wise delivery plans and routing strategies
Ensure productive utilization of vehicles and manpower
Balance delivery and return operations simultaneously
Operational Performance Monitoring
Track logistics KPIs and SLA adherence
Monitor:
On-time delivery %
Return pickup closure
Rider productivity
Escalations and delays
Share daily operational updates and escalations proactively
Customer Experience Support
Reduce customer escalations related to delayed deliveries and pickups
Ensure smooth coordination between Ops, CX, and Delivery teams
Improve turnaround time and execution quality