JOB DESCRIPTION

Lead and transform client experience for Fusion by driving service excellence, operational insights, and continuous improvement. In this role, you will leverage data, analytics, and structured problem management to reduce friction, improve service quality, and enhance client outcomes across a global, matrixed setting.

As a Product Solution Manager in our Enterprise Technologyteam at JPMorgan Chase, you will drive day-to-day service experience for Fusion platform, translating client interaction signals into prioritized product and operational improvements. You will build scalable service analytics capabilities, improve operational performance, and drive measurable reductions in repeat issues through disciplined problem management and knowledge excellence. You will partner across Product, Engineering, SRE, and Operations to enhance tooling, workflows, and service models, while leading teams to deliver consistent, high-quality client experiences aligned to enterprise service standards.





Fusion is a data and AI platform that provides internal stakeholders with a suite of tools and services to manage data, develop models, and deliver production-ready AI. The platform supports the full lifecycle from discovery and development to AI deployment and governance.

Responsibilities:
Build and scale a robust service analytics capability using ServiceNow (SNOW) and Tableau, delivering standardized dashboards, KPIs, and trend insights for senior stakeholders
Define and enforce consistent ticket taxonomy and data standards to improve data quality and enable accurate, actionable reporting
Translate ticket trends and client interaction signals into prioritized problem statements for Product and Engineering backlogs
Lead structured problem management with a focus on permanent fixes, reducing repeat incidents and improving platform stability
Drive root cause analysis, defect identification, and control improvements to enhance service reliability and clie

📌 Product Solutions Manager Hyderabad
🏢 JPMorganChase
📍 Hyderabad