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Front Office Executive

Work Dynamics

What This Job Involves

Responsibilities:
Key Operations delivery
Manage the Front Office in most qualified manner, directing and coaching staff to ensure pleasant experience to all visitors.
Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guest’s/client. Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers.
Assist in sending clients/visitors messages or faxes and self-check-in.
Assisting with special needs for visitors with disabilities.
Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel.
Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival




Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are in working condition
Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL.
Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate to next level as necessary for rectification.

Operates the front office computer system in order to assist front office attendants
Provide assistance in general administrative activities and to Helpdesk as required.
Ensure FOE handles all incoming and outgoing calls in qualified & polite manner. o Co-ordinates with all departments to address the all the concerns/event management/flowe

📌 Front Office Executive Pune (India)
🏢 JLL
📍 India