Job Opening: Call Center Executive (Hospital Process)

Location: Lalkothi, Jaipur
Industry: Healthcare / Hospital
Employment Type: Full time
Shift: Rotational Shifts (Morning and Evening )

About the Role

Key ResponsibilitiesInbound Call Handling
Attend incoming patient and customer calls.
Provide information regarding doctors, departments, services, appointments, and hospital facilities.
Resolve patient queries efficiently and professionally.
Escalate critical concerns to the appropriate departments.

Outbound Calling
Follow up with patients for appointments, confirmations, feedback, and service-related communications.
Conduct appointment reminder and rescheduling calls.
Support patient engagement and retention initiatives.

WhatsApp & Chatbot Support
Handle patient queries received through WhatsApp and chatbot platforms.
Respond to inquiries promptly and accurately.
Assist patients with appointment bookings, service information, and general support.

Documentation & CRM Management
Maintain accurate records of all interactions.




Update CRM/HMIS systems with relevant patient information.
Generate reports and maintain communication logs as required.
Minimum 6 months of experience in a Call Center, Customer Support, BPO, Telecalling, or Customer Service role.
Excellent verbal and written communication skills in Hindi and English.
Basic computer proficiency and typing skills.
Ability to handle multiple communication channels simultaneously.
Robust customer service orientation and problem-solving skills.
Comfortable working in rotational shifts, including night shifts.

Preferred Skills
Experience in healthcare, hospital, or medical processes will be an added advantage.
Familiarity with CRM software and WhatsApp Business platforms.
Valuable interpersonal and listening skills.

What We Offer
Market-competitive salary
Professional work environment.
Career growth opportunities.
Training and development programs.
Exposure to the he

📌 Call Center Executive Jaipur
🏢 Verve Assistance
📍 Jaipur