Location: Hyderabad (Hybrid - 2 to 3 days/week from office)
Experience: 3+ Years
Employment Type: Full-Time
Shift: 24x7 Support / Rotational Shifts / On-Call Support
Job Summary
Key Responsibilities:
Support onboarding activities for new RPA solutions, including:
Code and documentation reviews
Process walkthrough sessions
Hypercare support activities
Monitor and support production automation processes.
Ensure smooth transition of automation solutions into support operations.
Incident Management & Troubleshooting
Investigate and resolve incidents raised against RPA solutions.
Conduct root cause analysis (RCA) and implement preventive measures.
Troubleshoot automation failures and provide timely resolutions.
Maintain incident records and support documentation.
Client & Stakeholder Management
Collaborate with clients to understand issues and explain proposed solutions.
Gather and document business requirements for process enhancements.
Work closely with Business Analysts to define and map process changes.
Coordinate testing activities, release schedules, and deployment windows with stakeholders.
Change & Enhancement Management
Implement change requests requiring modifications to automation workflows.
Analyze process scope changes and assess technical feasibility.
Support testing, validation, and production deployment activities.
Documentation & Compliance
Maintain technical support documentation and knowledge base articles.
Ensure adherence to support processes, SLAs, and operational standards.
Required Skills & QualificationsMandatory
UiPath Certification (mandatory)
3+ years of overall IT experience with RPA support.
Minimum 2+ years of experience working in a Help Desk / Service Desk / Application Support setting.
Robust experience supporting UiPath automation solutions in production.
Excellent troubleshooting and analytical skills.
Robust customer service orientation.
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