Make your mark at one of the biggest names in payments. We’re looking for a Senior Director
Infrastructure Operations to join our ever-evolving Infrastructure and Operationsteam and help shape the future of global commerce.
What you’ll own
Maintain platform reliability, operational efficiency and service quality across production and supporting environments
Prioritize incident prevention, rapid incident resolution and structured change to protect service levels and user experience
Define operational processes, managing incident and problem resolution workflows, overseeing capacity planning, and coordinating scheduled maintenance
Establish and monitor performance metrics, delivers regular operational reporting, and presents risks and improvement opportunities to stakeholders
Drive process standardization, identifying automation opportunities and ensuring operational documentation is current and accessible
Partner with HR & Talent Acquisition on hiring & retention, with a view to becoming employer of choice.
The role will require travel across office locations to support and mentor team.
What you’ll bring
The leader of Infrastructure Operations is responsible for maintaining platform reliability, operational efficiency and service quality across production and supporting settings prioritizing incident prevention, rapid incident resolution and structured change to protect service levels and user experience
Technical Skills
The role requires a robust understanding of change management and operational risk mitigation practices.
Ability to manage cross functional relationships and communicate effectively stakeholders
Experience reporting operational metrics and service level indicators
Experience in incident and problem management and running post incident reviews
Leadership Skills
Experience managing vendors and external service providers.
Ability to work under pressure and respond to incidents outsid
📌 Senior Director Infrastructure Operations Indore
🏢 Worldpay India Pte
📍 Indore
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