The role also requires experience supporting enterprise IAM environments, handling critical incidents, and collaborating with global IAM teams. Exposure to CyberArk PAM/EPM environments will be an added advantage.
Key Responsibilities
Provide operational support for SailPoint Identity Security Cloud (ISC).
Troubleshoot provisioning, lifecycle management, workflow, and access-related issues.
Support access certification campaigns, access reviews, and governance processes.
Implement minor enhancements including workflow updates, configuration changes, and entitlement corrections.
Investigate incidents, perform Root Cause Analysis (RCA), and implement resolutions.
Handle P1/P2 incidents and ensure resolution within SLA timelines.
Coordinate with client support teams and IAM stakeholders.
Maintain operational documentation, runbooks, and SOPs.
Provide secondary operational support for CyberArk PAM and CyberArk EPM environments.
Participate in 24x7 support and on-call rotations.
Mandatory Skills
SailPoint ISC
Robust hands-on experience with SailPoint Identity Security Cloud (ISC):
SailPoint administration, operations, and troubleshooting
Provisioning and deprovisioning support
Workflow management and troubleshooting
Lifecycle Management (Joiner, Mover, Leaver)
Access Certifications and Access Reviews
Application Onboarding and Entitlement Management
IAM / IGA
Robust understanding of Identity and Access Management (IAM) concepts
Identity Governance and Administration (IGA)
Access Governance and Compliance
User Access Lifecycle Management
Microsoft Entra ID
Microsoft Entra ID (Azure AD) administration/support
Single Sign-On (SSO) troubleshooting
App Registration support
Identity integrations and access management
Production Support
Experience supporting enterprise production IAM environments
Incident and Problem Management
P1/P2 Incident Handling
Root Cause Analysis (R