ob Description - Digital & Franchisee Support Executive
Position: Digital & Franchisee Support Executive
Department: Branch Operations / Digital Marketing
Location: Raipur Branch
Reporting To: Branch Manager / Head Office
Job Purpose:
To manage day-to-day franchisee support, KYC updates, branch-level problem resolution, digital activities, graphic designing and social media handling for the Raipur Office.
Key Responsibilities
Internet & Computer Operations
Daily internet and computer-related work at the branch.
Online research and information collection as required.
Preparing basic reports, documents and Excel sheets.
Maintaining digital records and files.
Franchisee KYC Management
Collect and verify franchisee KYC documents.
Maintain proper KYC records and documentation.
Coordinate with Head Office for KYC-related corrections and approvals.
Follow up on pending or incomplete KYC documents.
Franchisee Problem & Query Handling
Handle franchisee queries related to orders, products, KYC, login, password, payments and other basic issues.
Resolve issues at branch level wherever possible.
Escalate unresolved issues to the concerned Head Office department.
Maintain a record of complaints and their resolution status.
Coordinate with franchisees professionally through phone, WhatsApp and in-person communication.
Graphic Designing
Design posters, banners, product creatives, festival wishes and promotional materials.
Create creatives for franchisee meetings, events, offers and product promotions.
Maintain consistency with company branding.
Modify existing creatives as per management requirements.
Basic knowledge of Canva, Photoshop or similar designing tools preferred.
Social Media Handling
Manage company/branch social media activities.
Create and schedule posts, reels, stories and promotional content.
Upload product information, company updates, events and achievement posts.
Coordinate with the Head Office Soc