Job title: Technical Support Executive - Voice + Chat Blended (International Process)

Job Type: Full time | Permanent

Key Responsibilities
Provide technical support through Voice and Chat channels.
Troubleshoot and resolve customer technical issues efficiently.
Deliver accurate solutions while maintaining high customer satisfaction.
Document customer interactions and update support records.
Meet quality, productivity, and customer service KPIs.
Escalate complex issues to the relevant teams when required.

Eligibility Criteria
Minimum 1 year of International Voice Process experience (mandatory).
Experience in Technical Support is preferred.
Excellent English communication skills (C1 Level or above) are mandatory.:
Strong analytical and problem-solving skills.
Comfortable working in rotational shifts.





Preferred Skills
Technical troubleshooting and issue resolution.
Excellent verbal and written communication.
Customer-focused approach with strong interpersonal skills.
Ability to multitask in a fast-paced environment.

Salary & Benefits
Attractive salary based on experience and interview performance.
Performance incentives.
Career growth prospects.
Professional work workplace.
Permanent full-time role.

Pay: ₹477,770.83 - ₹501,936.08 per year

Benefits:
Work from home

Education:
Bachelor's (required)

Experience:
Technical support: 1 year (required)

Work Location: In person

📌 Senior Technical Support Executive Gurugram (India)
🏢 Gurgaon Infospace
📍 India