Role Overview:
Key Responsibilities:
Build and maintain solid, long-term relationships with key clients.
Serve as the primary point of contact for customer accounts and ensure a seamless client experience.
Lead, mentor, and manage the Customer Success team to achieve business and customer satisfaction goals.
Understand client objectives and collaborate with internal teams to deliver successful outcomes.
Conduct regular business reviews, provide strategic recommendations, and ensure high customer retention.
Identify opportunities for account growth through upselling and cross-selling.
Resolve customer concerns and escalations in a timely and effective manner.
Track customer health, monitor KPIs, and drive continuous improvement initiatives.
Work closely with Sales, Operations, and Delivery teams to ensure successful project execution.

Required Skills & Experience:




7+ years of experience in Digital Marketing or Client Servicing roles- Experience handling US and/or UK clients, including communication, reporting, and strategy discussions
Solid understanding of digital marketing fundamentals and campaign performance metrics
Excellent communication, presentation, and stakeholder management skills
Ability to manage multiple accounts and priorities in a rapid-paced environment

Preferred Skills:
Basic understanding of SEO and organic growth strategies (added advantage)
Experience with performance marketing, analytics tools, and marketing platforms
Exposure to global brands or international campaigns

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📌 Key Account Manager Noida
🏢 Ebizon
📍 Noida