Company: Marsh Risk

Description:
We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Specialist - Insurance Operations (Grade C2)

We’re seeking an individual who will be responsible for the day-to-day delivery of the company’s insurance solutions. They provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Coordinator is a seasoned individual contributor, providing experienced, independent operational support. As a current colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role

We will counton you to:
Process and self-Management:
Contribute to achieving the Service Level Agreements (SLAs), Key Performance Indicators (KPIs)



and business objectives
Adheres to Company policies and is complying at all times.
Maintains performance standards.
Updates reports based on predefined templates on a regular basis to ensure accurate entry
Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
Completing all training related activities when assigned
Cognizant of completing all assigned activities within the stipulated time
Ensuring all production targets are met in training
Ensuring all production targets are met in BAU (Post training)
Ensuring all Quality targets are met in training
Ensuring all quality targets are met in BAU (Post training)
Communicate status of work, any issues with team managers and manager on time
Schedule adherence is a must
No unplanned leaves

Compliance, Regulatory and Procedural Responsibilities
Ensure that all statutory regulations and company procedures

📌 Senior Specialist Mumbai
🏢 Marsh
📍 Mumbai