Calls & SLA Management
Monitor and manage service level agreements (SLAs) related to calls.
Ensure timely response and resolution of customer queries.
Resource Management
Oversee team leave schedules and align resources as per policy.
Coordinate with engineering teams for smooth operational support.
Incident Management
Log, track, and resolve incidents efficiently.
Collaborate with teams to ensure swift and effective resolutions.
Scheduled Activities
Plan and execute scheduled maintenance or service activities.
Ensure proper documentation and communication of all planned activities.
Documentation
Prepare and maintain project documentation, including reports, presentations, and plans.
Keep records organized and accessible for stakeholders.
Administrative Support
Schedule and organize meetings, prepare agendas, and take meeting minutes.
Maintain project files and other administrative records.
Project Planning & Tracking




Assist in developing project plans and schedules.
Track deliverables, monitor progress, and ensure adherence to deadlines and budgets.
Communication
Act as the primary liaison between teams, management, and stakeholders.
Provide regular project status updates and facilitate effective information flow.

Skills and Certification
Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
Communication Skills: Strong verbal and written communication for diverse audiences.
Analytical Skills: Ability to analyze data, troubleshoot issues, and propose solutions.
Teamwork: Ability to work independently and collaboratively in a quick-paced workplace.

Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 It Helpdesk Executive Mumbai
🏢 Indicosmo
📍 Mumbai