Job Title- Senior Account Manager

Department: Client Servicing / Account Management

Location: Mumbai (Hybrid)

The Senior Account Manager (SAM) acts as the strategic bridge between the client and internal teams. This role demands robust brand ownership, cross-functional leadership, and a deep understanding of digital marketing ecosystems. The SAM will lead brand strategy execution, oversee creative and content quality, ensure timely deliverables, and drive measurable business outcomes for clients.

Key Responsibilities
Brand Strategy & Monthly Planning

Lead monthly content and campaign planning aligned with each brand’s objectives, tone, and marketing calendar.

Translate client briefs into actionable strategies and guide internal teams with transparent direction.

Ensure all planned activities are within defined scope and brand identity.

Review and analyze campaign performance - amplify what works, rework or drop what doesn’t.

Proactively recommend cutting-edge ideas to improve engagement and ROI.
Creative Quality & Brand Consistency





Review all outgoing content and creatives to ensure alignment with:

Brand guidelines (logo, typography, color palette)

Conceptual integrity and factual accuracy

Spelling, grammar, and overall presentation

Ensure that every deliverable reflects the latest client feedback and past learnings.

Maintain high creative standards across formats (static, video, reels, blogs, etc.).
Client Relationship Management

Serve as the primary point of contact for assigned clients, building trust and long-term partnerships.

Translate client requirements into internal briefs and ensure timely delivery.

Anticipate client needs, address concerns proactively, and ensure client satisfaction.

Participate in review meetings and present performance reports with actionable insights.
Feedback Tracking & Process Optimization

Maintain a structured feedback tracker with date-wise entries, summaries, and action status.

Use the tracker to guide

📌 Account Manager Delhi
🏢 ID8 Digital
📍 Delhi