Job Title: Engineer - AWS, Azure, GCP, AKS

Experience: 6+ Years

Education: Any Graduate

Location: Mumbai

Role Overview

This role acts as the critical operational bridge between:
The in-house monitoring product development and QE team(s),
Internal ITSM/ticketing teams using ServiceNow,
Multiple enterprise DBA organizations across:
Oracle Database- Open-source database platforms (MySQL, PostgreSQL, MongoDB, Cassandra, etc.)- Microsoft SQL ServerKey Responsibilities

Production Operations & Monitoring Support
Provide operational ownership and production support for the in-house enterprise monitoring platform.
Monitor health, performance, alerting quality, and operational stability of monitoring services.
Analyze monitoring gaps, false positives, missed alerts, and operational inefficiencies.
Ensure monitoring coverage across Oracle, Open-source, and SQL Server database settings .

Incident & Escalation Management
Act as the operational point-of-contact during production incidents involving monitoring failures, alerting gaps, or infrastructure issues.




Coordinate incident triage across:
DBA teams,- Monitoring development teams,- Infrastructure teams,- Service management teams.
Drive bridge calls and ensure effective stakeholder communication during critical outages.
Perform root cause analysis (RCA) and post-incident operational reviews.

ServiceNow & Ticket Workflow Coordination
Work with ServiceNow for:
Operational escalations,- Service requests.
Review ticket quality and ensure operational accuracy of issue classification and routing.
Improve ticket workflows between DBA teams and monitoring platform support teams.
Collaborate with internal support organizations to streamline escalation processes.

Cross-Functional DBA Collaboration
Collaborate closely with enterprise DBA teams supporting:
Oracle Database- MySQL- PostgreSQL- MongoDB- Apache Cassandra- Microsoft SQL Server- Cloud services (AWS, AZURE, GCP)
Understand o

📌 Product Support Engineer Mumbai
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