Job Summary

Key Responsibilities

Resolve customer queries regarding orders, deliveries, payments, refunds, cancellations, and product-related issues.

Provide accurate information and ensure timely resolution of customer concerns.

Escalate unresolved issues to the appropriate department when required.

Maintain accurate records of customer interactions in the CRM.

Achieve quality, productivity, and customer satisfaction targets.

Eligibility

Minimum HSC (12th Pass); Graduates preferred.

Good communication skills in English and Hindi (additional regional languages are an advantage).

Basic computer knowledge and typing skills.

Customer-focused attitude with problem-solving skills.

Willing to work in rotational shifts.

What We Offer

Fixed Salary + Performance Incentives

Paid Training

Growth opportunities Opportunities

Friendly & Skilled Work Workplace

6 Days Working

1 Rotational Weekly Off

Rotational Shifts

Join Elevanta Nexus Corporation Pvt. Ltd. and become a part of a agile customer service team delivering exceptional support for the BigBasket process

Pay: ₹16,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Tellecaller Kalyan (India)
🏢 ELEVANTANEXUS
📍 India