Cashier Job Description - Hospitality Services (Restaurant)

Department

Operations / Front of House

Reports To

Restaurant Manager / Assistant Restaurant Manager

Job Summary

The Restaurant Cashier is responsible for providing excellent guest service by accurately processing customer orders and payments, maintaining cash and billing records, and ensuring smooth front-desk operations. The cashier acts as the first and last point of contact for guests, creating a positive dining experience while following company policies and hospitality standards.

Key ResponsibilitiesCustomer Service
Welcome guests with a warm and qualified attitude.
Assist guests with billing, payment, and order-related queries.
Ensure every guest receives prompt and courteous service.
Handle customer complaints politely and escalate issues to the Restaurant Manager when required.

Billing & Cash Handling
Generate accurate bills using the POS system.
Accept payments through cash, credit/debit cards, UPI, gift vouchers, and other approved payment methods.
Issue receipts for all transactions.




Maintain and safeguard the cash drawer during the shift.
Count and reconcile cash at the beginning and end of each shift.
Report any cash shortages or discrepancies immediately.

POS Operations
Operate the Point of Sale (POS) system efficiently.
Process refunds, cancellations, and void bills according to company policy.
Ensure all transactions are recorded accurately.

Restaurant Coordination
Coordinate with kitchen and service staff to ensure correct order billing.
Update takeaway, dine-in, and online delivery orders accurately.
Maintain communication with delivery partners whenever required.

Administrative Duties
Prepare daily sales and cash reports.
Maintain billing records and supporting documents.
Keep the cashier counter clean, organized, and presentable.
Follow company SOPs, hygiene standards, and cash-handling procedures.

Qualifications:
Minimum 12th Pass

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