Job Description Looking for Assistant Manager | Customer Success
n 3-5 years of experience ,advance in tools like MSO data Analyst, system thiniking, manage team.
n Preferred Industries (ISO 17025).
n Location : Bengaluru
n Mode : Onsite
n The Asst. Manager – Customer Success will be responsible for managing key customer
n relationships, coordinating customer requirements with internal testing/technical teams, ensuring
n timely project execution and deliverables, and supporting customer retention and business
n growth. The role also includes responsibility for store/inventory handling, inward and outward
n movement of samples and materials, and company/project asset management.
n Key Responsibilities
n • Manage key customer relationships and ensure high customer satisfaction.
n • Act as the primary coordination point between customers and internal technical/testing
n teams.
n • Understand customer testing requirements, coordinate feasibility and quotations, and
n follow up for PO/WO confirmation.
n • Track project progress, testing schedules, reports and deliverables and provide timely
n customer updates.
n • Coordinate sample movement, documentation and other customer/project requirements as
n applicable.
n • Handle customer concerns, escalations and closure of action items in coordination with
n internal teams.• Maintain CRM/customer records, MIS reports.
n • Support sales and marketing initiatives, customer visits, meetings and business reviews.
n • Coordinate internally to ensure smooth execution of customer commitments and timely
n resolution of operational issues.
n • Support process improvements to strengthen customer experience, retention and
n operational efficiency.
n • Ensure proper documentation, traceability and communication for samples, assets,
n projects and customer commitments.
n • Manage store/inventory handling, including inward and outward movement of samples,
n materials and related documentation.
n • Maintain and monitor company/project assets,



including asset records, allocation,
n movement.
n Customer Success & Account Management
n • Build and maintain strong relationships with customers and act as a single point of contact.
n • Understand customer expectations and proactively communicate project status, timelines
n and deliverables.
n • Monitor customer satisfaction and address concerns before they impact customer
n experience.
n • Support customer reviews, feedback collection and improvement initiatives.
n Testing & Project Coordination
n • Understand customer requirements related to testing, inspection and engineering services.
n • Coordinate with technical/testing teams for feasibility, scheduling, execution and reporting.
n • Follow up on testing progress, pending actions, draft reports and final deliverables.
n • Coordinate sample receipt, movement, identification and documentation with concerned
n teams.
n • Escalate technical or operational constraints appropriately and ensure closure of agreed
n actions.
n Store, Sample & Asset Management
n • Coordinate and monitor inward and outward movement of samples, materials and project-
n related items.
n • Ensure proper documentation and traceability for received, transferred, dispatched and
n returned samples/materials.
n • Maintain records of company and project assets, including allocation, movement and
n custody.• Coordinate with internal teams for secure handling, timely movement and availability of
n required samples/materials.
n MIS, CRM & Reporting
n • Maintain accurate customer and project information in CRM systems.




n • Prepare and maintain MIS and periodic reports covering customer activities, project status,
n business opportunities and pending actions.
n • Track customer follow-ups, quotations, PO/WO status, testing progress and deliverables.
n • Provide timely updates to the Manager – Customer Success and relevant management
n stakeholders.
n Sales & Business Support
n • Support sales and marketing initiatives, customer meetings, visits and business reviews.
n • Coordinate quotations and proposals and follow up with customers for confirmation.
n • Work closely with sales and technical teams to support business conversion.
n Required Skills & Competencies
n • Customer relationship management and client servicing
n • Understanding of testing/inspection/engineering services
n • Quotation and proposal coordination
n • Project and test coordination
n • Strong verbal and written communication
n • Negotiation, follow-up and stakeholder management
n • Problem solving and escalation management
n • CRM and MS Office proficiency
n • MIS preparation and reporting
n • Organization, documentation and attention to detail
n • Ownership, accountability and ability to work with cross-functional teams
n Key Performance Indicators
n • Customer satisfaction and retention
n • Timely project/test coordination and closure
n • Timely response and resolution of customer concerns
n • Accuracy and timeliness of CRM/MIS reporting
n • Effective sample, store and asset traceability
n • Quotation/PO/WO follow-up and business conversion support
n • Compliance with internal processes and documentation requirements
n Role Expectations
n The position requires strong ownership, proactive follow-up, customer focus and effective
n coordination across Sales, Customer Success, Testing/Technical, Store/Operations and other
n internal teams. The role is expected to ensure that customer commitments are tracked through toclosure while maintaining accurate records .

📌 Assistant Manager Customer Success (Bengaluru)
🏢 startuphr.consulting
📍 Bengaluru