Job Description

Job Summary

Process Expert – Accounts Receivable is responsible for managing end-to-end AR operations, ensuring timely collections, accurate cash application, resolution of disputes, customer account reconciliation, and adherence to SLA/KPI commitments. The role focuses on optimizing cash flow, reducing overdue balances, enhancing customer experience, and driving continuous process improvements.

Key Responsibilities

Cash Application
Ensure timely and accurate application of customer payments.
Reconcile unapplied and unidentified cash transactions.
Investigate payment discrepancies and resolve allocation issues.
Maintain cash application accuracy in ERP systems.

Dispute, Commission & Deduction Management
Manage customer disputes, deductions, and claims.
Coordinate with Sales, Operations, and Customer Service teams for dispute resolution.
Track open disputes and ensure timely closure.
Identify root causes and recommend preventive actions.

Account Reconciliation
Perform customer account reconciliations.




Investigate balance mismatches and aging variances.
Ensure accuracy of AR ledger and sub-ledger balances.
Support month-end and year-end closing activities.

Reporting & Analytics
Prepare AR aging and collections reports.
Analyze trends in overdue receivables and disputed items.
Support management reporting and business reviews.

Process Improvement
Identify automation and process optimization prospects.
Participate in transformation initiatives and system enhancements.
Develop and maintain SOPs, process documentation, and knowledge repositories.
Drive standardization and best practice adoption across AR processes.

Functional Skills

Required Skills & Competencies
Accounts Receivable Operations
Collections Management
Cash Application
Account Reconciliation
Deduction, Commission and Dispute Resolution

Behavioural Skills
Solid analytical mindset
Excellent stakeholder management
Effective co

📌 Spe Accounting Gurugram (India)
🏢 Cognizant Softvision
📍 India