About the Role

We're looking for a Technical Account Manager to serve as a trusted advisor to our clients — the go-to person for technology strategy, service performance, and long-term account success. This is a relationship-driven, technically grounded role for someone who can move fluidly between boardroom conversations and technical deep-dives, helping clients see further ahead and make smarter technology decisions.

You'll own the client relationship end-to-end: understanding business priorities, anticipating risks, and ensuring the technology services we deliver consistently meet — and exceed — expectations.

What You'll Do:

Client Advisory & Relationship Management
Act as the primary point of contact and trusted advisor for a portfolio of assigned client accounts
Facilitate Quarterly Business Reviews (QBRs), strategic planning sessions, and executive-level meetings
Build and evolve client technology roadmaps aligned to business priorities and growth plans
Assist clients with technology budgeting, lifecycle planning,



and prioritization of strategic initiatives
Identify prospects for additional services that create measurable business value for clients

Assessment & Strategic Analysis
Conduct baseline assessments, technology alignment reviews, discovery activities, and maturity assessments using approved advisory frameworks
Proactively monitor client environments and service performance to identify risks and improvement opportunities
Prepare executive summaries, technology assessments, gap analyses, and strategic recommendations

Governance & Documentation
Maintain governance artifacts including roadmaps, account documentation, decision logs, and service reviews
Prepare meeting notes, action-item registers, issue logs, and risk trackers for recurring engagements
Follow standardized templates, delivery methodologies, and quality standards across all client engagements

Cross-Functional Collaboration
Partner with advisors, project man

📌 Technical Account Manager Prayagraj
🏢 IT BY DESIGN
📍 Prayagraj