Job Description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

Empowering contact center stakeholders with real-time insights, our tech facilitates data-driven decision-making for contact centers, enhancing service levels and agent performance. As a vital team member, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI,



you will get to have fun, learn current things, and grow along with us. Ready to redefine possibilities Join us

We'll love to explore more about you if you have
Big picture: Understand customers needs and innovate and use cutting-edge Machine Learning techniques to build data-driven solutions
Work on NLP problems across areas such as voice agents, agentic applications, text classification, entity extraction, and summarisation, using LLMs
Collaborate with cross-functional teams to integrate/upgrade AI solutions into company's products and services
Optimise existing machine learning models for performance, scalability and efficiency
Help implement and evaluate reasoning, planning, and memory modules for agents
Build, deploy and own scalable production NLP pipelines
Build post-deployment monitoring and continual learning capabilities
Propose suitable evaluation metrics and establish ben

📌 Senior Machine Learning Engineer Noida
🏢 Level AI
📍 Noida