Role Overview

We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at MyOperator. This is a revenue-owning role, responsible for renewals, upsells, and cross-sells, while ensuring high customer satisfaction and low churn.

You will act as a trusted advisor to SMB clients, helping them maximize value from MyOperator’s communication platform (WhatsApp API, IVR, AI bots).

About MyOperator:

MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing cutting-edge solutions for over 14 years. Renowned for its ease of use and customer experience excellence,



the platform is highly rated across various review platforms.

Key Responsibilities
Own a portfolio of 50–150 SMB accounts with complete revenue responsibility
Drive monthly/quarterly renewals and ensure high retention rates
Identify expansion opportunities through upselling and cross-selling (WhatsApp, IVR, AI solutions)
Achieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)
Proactively identify churn risks and implement retention strategies
Maintain robust relationships with business owners and decision-makers
Ensure high CRM hygiene (Zoho/HubSpot/Salesforce) and accurate forecasting
Monitor and improve customer health metrics (CSAT, usage, engagement)
Coordinate with support/product teams for issue resolution and account growth

Target Customers
SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services
Primarily India-based customers

Must-Have Requirements

📌 Customer Success Executive Greater Kailash
🏢 MyOperator
📍 Greater Kailash