Dear Candidate,

Greetings from TATA Consultancy Services

Thank you for expressing your interest in exploring a career possibility with the TCS Family.

Hiring For:- ServiceNow ITAM (SAM/HAM)

Location: Hyderabad

Experience: 5 to 13yrs

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Key Responsibilities
Implement and configure ServiceNow SAM Pro and HAM Pro modules.
Manage software license compliance, normalization, reconciliation, and optimization.
Configure software models, license metrics, publishers, and entitlements.
Implement hardware asset lifecycle processes including procurement, deployment, transfer, refresh, and disposal.
Integrate ServiceNow ITAM with discovery tools, SCCM, Intune, JAMF, Flexera, Snow, and other asset sources.
Configure and maintain CMDB, asset repositories, and related workflows.
Develop and customize ServiceNow applications using:
Business Rules
Script Includes
Client Scripts
UI Policies
Flow Designer
IntegrationHub
Build reports,



dashboards, and KPIs for asset governance.
Collaborate with IT, Procurement, Finance, Security, and Audit teams.
Support software audits and compliance reviews.
Perform data analysis, cleansing, and reconciliation activities.
Participate in platform upgrades, enhancements, and best practice implementations.

Required Skills

ServiceNow
Solid experience in:
ITAM (SAM Pro & HAM Pro)
CMDB
Discovery
Service Catalog
Incident & Change Management
Flow Designer
Integration Hub

Software Asset Management (SAM)
Software normalization and reconciliation.
License management and compliance.
Publisher packs configuration.
SaaS License Management.
Microsoft, Oracle, Adobe, IBM licensing knowledge.

Hardware Asset Management (HAM)
Asset lifecycle management.
Stockroom and inventory management.
Asset contracts and procurement processes.
Asset tracking and disposal workflows.

📌 Servicenow Itam Bahadurguda (India)
🏢 Tata Consultancy Services
📍 India