Role Summary:

The Account Manager owns end-to-end client relationships for YouTube and Instagram management, from onboarding through monthly content delivery. A single point of contact between the client and internal production teams (scripting, shooting, editing, design), responsible for translating client goals into content plans, keeping delivery on schedule, and managing performance conversations.

Key Responsibilities:

Client Relationship Management
Act as primary point of contact for assigned YouTube/Instagram client accounts
Run onboarding for recent clients: understand brand guidelines, content pillars, target audience, and posting cadence
Conduct regular client calls/meetings (content review, performance review, planning)
Manage client expectations on turnaround times, revision cycles, and platform limitations

Content & Production Coordination
Convert client briefs into content calendars and shot lists for the production team
Coordinate shoot schedules, script approvals, and edit timelines with internal teams (video, design, editing)




Review content before client submission for quality, brand alignment, and platform fit (Reels, Shorts, long-form YouTube, carousels, etc.)
Manage revision rounds: track feedback, ensure turnaround SLAs are met

Performance & Reporting
Track channel/account performance (views, engagement, follower growth, watch time) across YouTube and Instagram
Prepare monthly performance reports with insights and next-month recommendations
Flag underperformance early and coordinate with the content/strategy team on course correction

Client Retention
Monitor client satisfaction and proactively address dissatisfaction before it becomes churn risk
Support renewal conversations with performance data

Internal Coordination
Brief and follow up with video specialists, editors, and designers on deliverables
Escalate resourcing or timeline conflicts to production leads
Maintain a tracker of all client deliverables, ap

📌 Client Relationship Manager Mumbai
🏢 Mainstreet
📍 Mumbai