Job Description – Patient Care Executive / CallerAbout Heights Plus

Heights Plus is a specialized Limb Lengthening Surgery & Rehabilitation Centre located in Gurugram, Haryana. We provide advanced treatment solutions for limb lengthening, leg length discrepancy, deformity correction, non-union fractures, and other complex orthopedic and reconstructive conditions.

Our dedicated orthopedic team focuses on providing personalized consultations, comprehensive treatment plans, and structured post-surgical rehabilitation to ensure a secure and supportive patient journey.

Position

Patient Care Executive / Caller

Location

Noida Sector 4

Employment Type

Full-Time | On-Site

Experience

Fresher – 0 to 1 Year

Educational Qualification

Minimum Graduation in any discipline

Salary

Starting Salary: ₹15,000 per month

Salary may be revised based on performance, communication skills, and overall suitability for the role.

Job Responsibilities
Handle inbound and outbound calls from prospective and existing patients.




Respond to inquiries regarding limb lengthening procedures, treatments, consultations, and rehabilitation services.
Explain basic information about our services in a clear, simple, and professional manner.
Follow up with leads generated through digital marketing campaigns, website inquiries, and other sources.
Understand patient requirements and collect accurate information during calls.
Schedule and confirm patient appointments in coordination with the clinical and administrative teams.
Maintain accurate records of calls, leads, patient inquiries, and follow-ups.
Regularly update lead and patient information in the company's CRM/database.
Coordinate with the internal team to ensure timely responses to patient inquiries.
Escalate medical, technical, or complex patient queries to the appropriate doctor or healthcare skilled.
Maintain a polite, qualified, and empathetic approach while communicating with patients and their families.
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📌 Client Engagement Specialist Noida
🏢 Heights Plus - Limb Lengthening Surgery and Rehabilitation Centre in India
📍 Noida