Job Description

Description

Amazon's Retail Business Services (RBS) organization is seeking a results-driven Sr. Program Manager to lead Selling Partner Experience enhancement initiatives for Vendors and Sellers engaged with Amazon.

About The Role

Retail Business Services is a strategic organization within Amazon, serving across multiple areas like account management, core operations and defect elimination. As RBS account management scales and contributes to 20% of Amazon e-commerce GMS, we have to figure out and scale Vendor & Seller Experience enhancement avenues, delighting the Selling Partner (SP) and ensuring consistent growth for the SP & Amazon.

We are looking for a Program Manager to own identification of SP pain points, brainstorming with tech/product teams on solutioning, prioritization of product roadmaps by taking the right trade-off calls and drive goal definition/delivery for SPX enhancement. The Program Manager should also be comfortable navigating ambiguous spaces and unstructured problem statements, collaborating with multiple L10 orgs outside RBS,



use escalation as a mechanism to remove blockers and own leadership reviews (MBRs/GTM strategy).

Key Skills Include
build domain expertise on the SPX space and collaborate with multiple Root Cause Owning teams like Listings, SPFT, WW VX teams
define and baseline leadership level goals, track progress, remove blockers and deliver timely goals, while keeping leadership updated through MBR/QBR mechanisms
dive deep into individual spaces and become the STL for the specific domain

Key job responsibilities

Emerging countries Defect Identification: Identify, categorize, and size stranded inventory defects specific to IES marketplaces — including Retail Bossed, Hazmat suppression, image non-compliance, expiry, and overstock/deadwood

Country Partnership: Serve as the RBS SIRP point of contact for Emerging country teams, establishing joint goals, shared accountability, and regular review cadences wit

📌 Sr Program Manager Bengaluru (India)
🏢 Amazon Filters
📍 India