Job Description

Role Description

In this position you will be part of Application Management Service (AMS) executing the ITSM strategy.

The role is to execute on the roadmap and development for the Global ServiceNow platform. You will be working closely with Application Management Service (AMS) Team members, AMS Service Delivery Manager, the Service management platform Solution Architects, internal and external ServiceNow developers, Service Owner and the SMO team, Group IT, Applications & Platforms (A&P;) and our partners and divisional IT.

Your role is to mentor junior resources from technical perspective, handle administration, configuration and development, participate / deliver projects, collaborate and understand how to enable and utilize ServiceNow capabilities that will deliver the most value for our organization.

Responsibilities And Challenges
Mentor junior resources from technical perspective
Administration, Configuration & Development in Service management platform to ensure we deliver business value for our stakeholders




Realize Group IT strategy in ServiceNow platform
Compliance with all related Policies and Processes
Security compliance on the Platform and integrations
Make sure we have a well-functioning delivery and handover to Operations.

Tasks
Review code written by others, set best practices, and mentor junior developers
Manage & deliver Platform Maintenance
Handle integrations
Manage full Catalog Items lifecycle (Requirement, Approval & Implementation)
Administration and Operational Tasks
Configuration tasks on the ServiceNow platform
Development task on the ServiceNow platform
Improve ServiceNow capabilities to fit our customer needs
Collaborate with stakeholders to transform business needs to ServiceNow functionality.
Quality assurance of development done in ServiceNow
Document implemented solutions and best practice
Lead, assess and deliver upgraded versions
Evaluate current features
Work under AGILE an

📌 Senior Servicenow Developer Chennai (India)
🏢 ASSA ABLOY Group
📍 India