Job Description:

Service Executive

Reports To: Director

Job Purpose: To lead and control all service, installation, and commissioning activities for machines supplied by Plex Machines, ensuring timely execution, technical accuracy, proper documentation, and high customer satisfaction. This role will act as the single point of accountability for all service operations.

Reporting Team
Mechanical Fitters
Electrical Wiremen
Automation Engineer
Process Engineer
Site Installation Teams

Key Responsibilities
Service Planning & Control
Plan and schedule installation & commissioning activities.
Allocate manpower based on project complexity.
Ensure availability of tools, drawings, and documentation before dispatch.
Monitor project timelines and escalate delays.

GA & Technical Coordination
Review General Arrangement (GA) drawings before site execution.
Coordinate with the Design & Projects team for clarification on drawings.
Communicate technical updates/modifications to the client.
Ensure site execution matches the approved GA.





Installation & Commissioning Management
Oversee complete machine installation at the customer site.
Ensure the Site Readiness Report is received before deputing service engineers.
Ensure mechanical, electrical, automation & process alignment.
Monitor trial runs and stabilization.
Ensure performance parameters are achieved before handover.
Close punch points and pending issues.

Service & Breakdown Management
Monitor breakdown calls and ensure timely response.
Track service engineer movement and site visit reports.
Reduce repeat complaints through root cause analysis.
Maintain response time standards.

Documentation & Reporting
Ensure proper submission of:
Installation Reports
Trial Run Reports
Customer Sign-off Documents
Site Visit Report
Maintain centralized service database.
Prepare a monthly service summary report for management.
Maintain Service Dashboard

Customer Communication

📌 Sr Service Engineer Ahmedabad
🏢 Kaapro Management Solutions
📍 Ahmedabad