Description
Provide exceptional customer service by handling high volume of calls and addressing customer inquiries. Understand customer needs, offer personalized solutions and promote card member benefits. Make relevant product recommendations to enhance customer engagement and loyalty.

Responsibilities
Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.
Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care setting with a keen focus on driving a Customer First mentality.
Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the advantages of card membership and acknowledging Card Member tenure
Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.




Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.

Qualifications
Minimum Qualifications:
Bachelor’s degree
Not more than 5 years of difference between highest education degree completion date and Joining date
Should not have enrolled in any prior Government Apprenticeship programs
Robust attention to detail and accuracy
Good communication and interpersonal skills
A

📌 Apprentice Gurugram
🏢 American Express
📍 Gurugram