Post-Sales Communication
Serve as the primary point of contact for customers from booking to possession.
Provide regular updates and support throughout the post-sales lifecycle.
Loan Processing
Coordinate with banking partners for loan approvals, documentation, and disbursements.
Prepare and manage essential documents including:
Welcome emails
Payment receipts
Sale agreements
Demand letters
Bank NOCs
ROCs
Interest letters
Debit/Credit notes
Reminder letters
Possession letters
Customer Support
Address and resolve customer queries and grievances related to post-sales activities.
Possession Management
Organize property inspections for ready units.
Submit observation checklists to the project team for action.
Handover Process
Ensure smooth possession and key handover to clients.