Job Description:

Job Title (Designation): IT Helpdesk Support Executive

Department: Information Technology

Experience: 2 / 3 Years of work experience (Banking environment preferred)

Required Qualification: Diploma in Engineering/Any Graduation Degree

Preferred Qualification: Diploma in Engineering/Any Graduation Degree

Skill, Knowledge & Trainings:
Basic troubleshooting skills in Windows server and Client operating systems.
Ability to understand exact problem definition over phone and providing requisite technical support.
Should have expertise to provide first level support for LAN & WAN networks
Should have hands on experience on IBM WebSphere MQ Series (MQ Server & Client)
Should have hands on experience on SWIFT, SFMS, NGRTGS, E-KUBER applications

Core Competencies:
Excellent communication skills
Self-motivated & Self starter
Ability to quickly adapt to new technologies
Ability to thrive on challenges/pressure

Functional Competencies:
Prompt action on reported issues
Problem Analysis skills




Effective Co-ordination with support teams/vendors
Effective planning for scheduled activities like BCP, Application Upgrade/Migration etc.
Proficiency in Email and Telephonic communication
Application Testing Skills

Job Purpose: Helpdesk Technical support for Trading & Settlement Applications and Third Party Applications viz SWIFT, SFMS, NGRTGS, E-KUBER applications etc.

Area of Operations Key Responsibility
Technical support to Member Banks over telephone/Email
Providing technical support to Members of trading and settlement applications.
The technical support on daily basis includes current application installation, application upgrade, certificate update, member end
BCP Drill, troubleshooting etc. The support to be provided through channels such as telephone, email, remote connection etc.
Providing first level of support for any Network connectivity related issues for applications.
Performing IT related testing of recent Trad

📌 It Helpdesk Support Asst Mgr, Giftcity, Gandhinagar
🏢 Talent Leads Consultants
📍 Gandhinagar