Role: CSM (Customer Success Manager)

ABOUT THE ROLE: The Customer Success Manager (CSM) is a key link between LEAD and partner schools, ensuring successful implementation and growth of our academic solutions. This role combines relationship management, Operational excellence, and a solid focus on outcomes such as retention, satisfaction, and revenue growth. We are looking for highly competent specialists who understand what it takes to ensure quality education and are excited by the idea of closely partnering with our schools on ground.

Customer Success & Engagement

● Ensure timely fee collections and support schools in boosting admissions.

Training & Implementation Support

● Conduct training for teachers and staff to drive effective program use.

● Track implementation quality and coordinate with Academic and Sales teams.

Maintain accurate records of school interactions, performance, and collections.

● EXPERIENCE

● 5+ years in customer-facing roles in Ed tech (field sales,

📌 Csm Manager Guntur
🏢 LEAD Group
📍 Guntur