Job Description – Customer Support Executive (Mid-Level)
Position: Customer Support Executive (Mid-Level)
Department: Customer Support / Client Services
Experience: 3–5+ Years
Location: Mohali
Role Overview
We are looking for a customer-focused and proactive Customer Support Executive to deliver exceptional support to clients using our trading platforms and financial services. The ideal candidate will have hands-on experience in customer support, robust troubleshooting abilities, and excellent communication skills. This role involves assisting clients with platform-related queries, coordinating with internal teams to resolve technical issues, and ensuring a seamless customer experience.
Key Responsibilities
Serve as the primary point of contact for customer enquiries received through email, chat, phone, and ticketing systems.
Provide timely, accurate, and qualified support to clients using ActTrader platforms and related products and services.
Troubleshoot platform,

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