Job Description Role Overview
At Saras Analytics, Customer Success is a revenue-owning function, not a post-sales support extension. The Customer Success Manager (CSM) is accountable for driving measurable business outcomes — renewals, expansion, product adoption, and customer advocacy.
This role exists to ensure customers realize tangible value from our products while contributing directly to 120%+ Net Revenue Retention (NRR) and scalable revenue growth.
We are looking for outcome-driven specialists who can own revenue, influence stakeholders, and operate with a structured, AI-first approach to customer success.
Role Purpose
To drive customer retention, expansion, adoption, and advocacy by owning the full post-sales lifecycle — from onboarding to renewal — while acting as the voice of the customer within the organization.
Key Responsibilities
Revenue Ownership & Expansion (Primary KPI)
Own renewals, upsell, and cross-sell opportunities for assigned accounts
Drive