Job Description

Senior Manager – Thermal - Service Operations

Job Title: Thermal Operations Head - India

Department: Thermal Management Services

Experience Required: 15+ Years

Job Purpose

Lead and drive the overall Thermal Service Operations business across India,
including Service Delivery, Installation and Commissioning (I&C;), Technical
Support, Inventory Management, Franchisee Operations, Capability Development,
Continuous Improvement Programmes (CIP), and EHS / Safety compliance. The role
is responsible for operational excellence, customer satisfaction, team
capability, profitability, and business growth across all regions.

Key Responsibilities

Service Operations Leadership
Lead PAN India Thermal Service Operations across all regions.
Develop and execute operational strategies aligned with business objectives.
Drive service excellence, operational efficiency and customer satisfaction.
Monitor service KPIs, productivity, quality and profitability across regions.

Installation and Commissioning Leadership




Provide leadership for COLO and Non-COLO I&C; operations across India.
Ensure I&C; activities are executed as per Vertiv standards, checklists and
approved procedures.
Review project risks, resource allocation, quality and execution performance
Drive project completion, customer handover and operational readiness

Service Delivery Management
Manage warranty, AMC, break-fix, project and technical support activities.
Improve field service productivity, response performance and SLA compliance.
Establish governance reviews and performance monitoring mechanisms.
Drive customer satisfaction and service quality improvement initiatives.

Technical Support and Capability Development
Strengthen troubleshooting capability and technical governance.
Drive competency development, certifications and technical readiness
programmes.
Build succession plans and future leadership capability within the Thermal
Service organisation.

📌 Sr Manager Field Service Thane (India)
🏢 Vertiv
📍 India