Job Description1. Practice & Capability Leadership
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Build and scale insurance operations capability across key areas such as claims, underwriting support, new business, policy servicing, billing, renewals, annuities, pensions, group advantages, and customer service. N
Define practice priorities based on client demand, market trends, regulatory change, delivery insights, and transformation opportunities. N
Develop reusable assetsincluding solution playbooks, operating model frameworks, process maps, proposal content, case studies, and transformation roadmaps. N
Create domain-led propositions for insurance operations transformation, including claims modernization, underwriting support, servicing optimization, automation, quality improvement, and regulatory control uplift. N
Mentor internal SMEs, solution leads, analysts, and delivery teams to strengthen insurance domain capability. N

n2. Pre-Sales, Solutioning & Deal Support
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Lead domain solutioning for strategic insurance pursuits, RFPs, proactive proposals, renewals, and expansion prospects.



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Own the insurance solution narrative, including scope, operating model, process design, staffing assumptions, governance, transformation levers, controls, KPIs, and business case inputs. N
Conduct client discovery sessions, solution workshops, due diligence discussions, and oral presentation preparation. N
Work with delivery, transition, technology, automation, analytics, compliance, and commercial teams to build integrated and executable solutions. N
Provide solution quality control to ensure proposals are practical, differentiated, deliverable, and aligned with insurance industry expectations. N

n3. Go-to-Market & Offering Development
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Develop GTM themes and value propositions for Life & Pensions, Group Perks, Retirement, Health, and Property & Casualty operations. N
Shape market-facing narratives around claims operations, underwriting operations, policy ser

📌 General Manager Faridabad
🏢 HCLTech
📍 Faridabad