Job DescriptionJob Summary
NThe Team Leader – Admission Counseling is responsible for leading a team of admission counselors, ensuring achievement of admission targets, improving lead conversion rates, maintaining counseling quality, and delivering an excellent student and parent experience throughout the admission process.
NKey Responsibilities
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Team Management & Leadership : Lead, mentor, and motivate a team of admission counselors. N
Conduct daily huddles, performance reviews, and coaching sessions. N
Manage team productivity, attendance, and engagement. N
Admissions Target Achievement : Drive monthly, quarterly, and annual admission targets. N
Monitor individual and team conversion performance. N
Develop strategies to maximize enrollments and revenue. N
Lead Management & Conversion: Ensure proper lead allocation and follow-up. N
Track inquiry-to-admission conversion ratios. N
Handle high-potential and escalated leads personally when required. N
Quality Monitoring: Monitor inbound and outbound counseling calls. N




Ensure counselors provide accurate program and admission information. N
Maintain counseling quality standards and compliance. N
Performance Tracking & Reporting: Prepare daily, weekly, and monthly MIS reports. N
Analyze conversion data, counselor productivity, and admission trends. N
Present performance insights to management. N
Student & Parent Relationship Management : Ensure excellent counseling experience for students and parents. N
Resolve escalations andadmission-related concerns. N
Maintain high customer satisfaction levels. N
Training & Development: Identify skill gaps and conduct training sessions. N
Improve counselors' communication, objection handling, and closing skills. N
Support onboarding of recent team members. N

nRequired Skills
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Team Handling & Leadership N
Admission Counseling / Education Sales N
Lead Conversion & Revenue Management N
CRM Manag

📌 Team Leader Morinda
🏢 Chandigarh University - HR Department
📍 Morinda