Job DescriptionLocation: Bellandur, Bangalore
NJob Type: Full time
NWork Mode: Work from Office
NShift: Rotational Night Shifts (US Process)
NWorking Days: 5 Days a Week (Rotational Week Offs)
About the Role NWe are looking for enthusiastic and customer-focused individuals to join our growing team. Whether you're a fresher looking to start your career or an experienced customer service skilled, we'd love to hear from you. As a Customer Service Associate, you'll be the first point of contact for our US customers, delivering exceptional support while maintaining the highest standards of professionalism.
Key Responsibilities N
n
Handle inbound and/or outbound customer interactions with US-based customers. N
Provide prompt, courteous, and accurate resolutions to customer queries. N
Deliver an excellent customer experience while adhering to quality standards. N
Maintain professionalism and empathy during every customer interaction. N
Accurately document customer interactions and follow company processes. N




Meet individual and team performance expectations, including quality and productivity metrics. N
Collaborate with team members and supervisors to achieve operational goals. N

Eligibilityn
n
Freshers and experienced candidates are welcome to apply. N
Excellent verbal communication skills in English are mandatory. N
Comfortable speaking with US customers over the phone. N
Willingness to work rotational night shifts. N
Ability to work from our Bellandur office. N
Candidates must arrangetheir own transportation, as company cab facilities are currently not available. N
Basic computer knowledge and good typing skills are preferred. N
Strong customer servicemindset and willingness to learn. N

Preferred Skillsn
n
Excellent communication and interpersonal skills. N
Positive attitude with a customer-first approach. N
Positive listening and problem-solving abilities. N
Ability to work effectively in a

📌 Customer Service Representative Karnataka (India)
🏢 Size Up Software Services
📍 India