Job DescriptionKey Responsibilities
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Coordinate end-to-end execution of international customer orders. N
Process sales orders and maintain accurate records in ERP/CRM systems. N
Monitor order status and ensure timely updates to customers and internal teams. N
Follow up with production, sourcing, and inventory teams to ensure adherence to delivery timelines. N
Serve as a primary point of contact for operational queries from international customers and sales representatives. N
Provide regular updates regarding order status, dispatch schedules, and shipment tracking. N
Resolve customer concerns by coordinating with relevant internal departments. N
Coordinate with logistics partners and freight forwarders for international shipments. N
Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and shipping documents. N




Support the International Sales team with quotations, product information, pricing sheets, and presentations. N
Assist in maintaining customer databases and sales reports. N
Track sales performance and prepare periodic MIS reports. N
Collaborate closely with Production, Planning, Procurement, Design, Finance, and Logistics teams. N
Facilitate smooth communication between international markets and internal stake holders. N
Escalate potential delivery or operational risks proactively. N
Generate order tracking reports and operational dashboards. N
Identify process improvement prospects to enhance efficiency and customer experience. N
Maintain accurate documentation and records for audits and business reviews. N

📌 Sr Executive Operations Shahpura
🏢 Jaipur Rugs
📍 Shahpura