Job DescriptionRole Overview
NThe Associate – Customer Service Advisor (Blended Process) will be responsible for delivering high-quality customer support across voice and non-voice channels. The role involves managing customer interactions efficiently while ensuring adherence to service standards, compliance guidelines, and performance benchmarks.
NKey Responsibilities
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Handle customer inquiries via inbound/outbound calls, emails, letters, chat, and other communication platforms. N
Manage both voice and non-voice tasks to ensure seamless customer support delivery. N
Resolve customer queries, complaints, and service requests in line with company policies and defined SLAs. N
Perform backend operational tasks such as data updates, billing adjustments, case logging, documentation, and CRM updates. N
Maintain accurate and detailed records of all customer interactions in the CRM system. N
Meet or exceed assignedKPIs, productivity targets, quality standards, and SLAs. N




Participate in trainingsessions, refreshers, and process updates to enhance performance and knowledge. N
Ensure strict compliance with data protection, confidentiality, and regulatory standards. N
Adhere to roster schedules, attendance policies, and workplace discipline guidelines. N

nEducational Qualifications & Skills
NQualifications
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Bachelor's Degree (mandatory). N

nSkills & Competencies
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Strong verbal andwritten communication skills. N
Positive working knowledge of MS Office and CRM systems. N
Ability to quickly learn current tools and processes. N
Solid problem-solving and customer-handling skills. N
High attention to detail and accuracy. N
Punctual, self-motivated, and performance-driven. N
Ability to work effectively in rotational shifts. N

📌 Associate Faridabad (India)
🏢 Echo India
📍 India