Job DescriptionJob Title: Front Office Executive
NLocation: Mumbai – Taj Lands End
NSalary: ₹5–6 LPA
NOpen Positions: 4
NExperience Required: Minimum 5+ Years
NJob Summary:
NWe are looking for a highly professional and well-groomed Guest Service Associate to join the team at Taj Lands End, Mumbai. The ideal candidate should have a strong background in luxury hospitality, exceptional guest-handling skills, and a passion for delivering world-class service while ensuring memorable guest experiences.
NKey Responsibilities:
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Welcome and assist guests with warmth and professionalism. N
Deliver exceptional customer service throughout the guest journey. N
Handle guest requests, inquiries, and complaints efficiently. N
Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless service. N
Maintain high grooming and presentation standards at all times. N
Provide personalized service to VIP and high-profile guests. N
Ensure compliance with hotel SOPs and luxury service standards. N




Build positive guest relationships to enhance satisfaction and loyalty. N
Assist in resolving guest concerns promptly and professionally. N
Represent the hotel's brand values through outstanding hospitality. N

nEligibility Criteria:
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Minimum 5+ years of experience in a luxury hotel or premium hospitality property. N
Excellent communicationand interpersonal skills. N
Robust customer serviceand problem-solving abilities. N
Qualified grooming and polished personality. N
Ability to work in rotational shifts, weekends, and public holidays. N
Solid teamwork and coordination skills. N

nHeight Requirement(Mandatory):
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Male: 5'11" (180 cm) & above N
Female: 5'4" (163 cm) & above N

nPreferred Skills:
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Luxury Guest Relations N
Customer Service Excellence N
Hospitality Operations N
VIP Guest Handlingn
Communication & Interpersonal Skills N
Confl

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