Job DescriptionWe're Hiring: Customer Service Representative
NWe are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai.
NIf you're a graduate withexcellent communication skills, a customer-first mindset, and are eager to start your career, we'd love to hear from you
NOverall Purpose of the Job
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Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction. N
Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats. N
Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. N
Strive to achieve SLA targets and business outcome indicators defined by the client. N

nJob Responsibilities / Authorities
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Receive inbound calls, emails, and chats, and ensure that cases and interactions are logged correctly in the required tool. N
Provide recruitment support to candidates (fresh applicants and rehires)



as per defined processes. N
Walk customers through/provide navigational support on the self-service portal. N
Ensure security verifications are carried out as per company policies and procedures and are in line with GDPR guidelines. N
Place outbound calls tocustomers when required, in line with client/company guidelines. N
Work productively whilemaintaining exceptional call and data quality standards in line with targets. N
Contribute to the team through open and regular communication with peers and supervisors. N
Adhere to all company and departmental policies and procedures (personnel and operational). N
Keep process repositories such as DTPs, Knowledge Base, and SharePoint updated with the current process. N
Maintain regular and punctual attendance in line with company policies and procedures. N
Minimize customer complaints and escalations by providing exceptional

📌 Customer Service Representative Karnataka (India)
🏢 NLB Services
📍 India