Job DescriptionLocation : East India
NJob Location:
NAsansol/Durgapur
nMurshidabad
NBolangir
nSiliguri
NJob Summary
nWe are looking for a Territory Service Officer (TSO) to drive service business, customer satisfaction, process adherence, and dealer capability across the assigned territory.
NKey Responsibilities
n
N
Drive service business growth, retention, and customer acquisition at dealer workshops. N
Ensure adherence to HMCL service processes, policies, warranty, FSC, and parts management. N
Implement key initiatives such as We Connect, campaigns, VAS, SPA, and product support programs. N
Monitor parts & oil inventory, service performance, complaints, and customer satisfaction. N
Drive dealer audits, MIP/myScore, Hero Connect, PIN, TIB, and counter-measure implementation. N
Ensure timely FSC and warranty claim settlement. N
Drive manpower availability, training, OJT, and capability development at workshops. N
Organize service camps and customer engagement activities to improve business and loyalty. N

nKey Skills: Dealer Management | Automotive After-Sales | Customer Satisfaction | Service Business | Process Compliance | Team Development

📌 Territory Service Officer Secunderabad
🏢 Hero MotoCorp
📍 Secunderabad