Job DescriptionCompany Overview:
NITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.
NOur mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in the US and India, serving over 500 customers.
NWe are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, Z47, Greenoaks and Dharana Capital.
NDescription:
N
n
Provide exceptional traveler care and customer service to our clients N
Accurately complete endto end International travel requirements for air, hotel,car, rail. N
Incumbent should have valuable knowledge of international critical itineraries (Geographical Knowledge is mandatory) N
Open to work in flexible setting, roster off, weekend working, public holidays and festivals N
Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA N
Excellent communicationskills (Both Written and Verbal)



N
Providing consultative multi-country routings for best fares and preferred carrier usage. N
Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary. N
Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, current and/or junior Travel Consultants N
Deliver expectations against individual and shared team key performance indicators N
Embrace the role of providing a superior consultative value to clients N
Should be team player and manage show alone if required N
Knowledge of corporate travel economics and travel technology/tools will be an added advantage N

nMust Have:
N
n
Excellent communication skills (Both Written and Verbal) N
Flexible working in rotational shifts that include night shifts. N

📌 Associate Travel Support Karnataka
🏢 ITILITE
📍 Karnataka