Job DescriptionJob Description – AVP / VP Collections
NLocation: Mumbai
NExperience: 10+ Years
NAbout the Role
nWeare looking for an experienced Collections Leader to drive end-to-end retail loan collections strategy and execution. The individual will be responsible for managing large-scale collections operations, optimizing recovery performance, driving analytics-led decision-making, and managing agency networks across geographies. This role requires a solid blend of collections expertise, strategic thinking, stakeholder management, and data-driven problem-solving.
NKey Responsibilities
nCollections Strategy & Operations
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Lead collections strategy across retail lending products such as Personal Loans and Credit Cards. N
Drive portfolio performance across delinquency buckets and improve recovery rates. N
Design and execute collection policies, treatment strategies, and recovery frameworks. N
Monitor key collection metrics and implement corrective actions to improve portfolio health. N

nAgency & Vendor Management
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Manage and governexternal collection agencies and recovery partners. N
Establish performance benchmarks, productivity measures, and compliance standards for agencies. N
Drive agency effectiveness through regular reviews, scorecards, and incentive frameworks. N

nAnalytics & Intelligence
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Partner closely with analytics, risk, and product teams to develop data-driven collection strategies. N
Leverage customer behavior insights and portfolio analytics to improve recoveries and reduce roll rates. N
Build and monitor dashboards, collection funnels, and predictive recovery models. N

nTeam Leadership
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Lead and mentor collections teams across multiple locations. N
Drive a high-performance culture focused on customer outcomes, compliance, and operational excellence. N
Collaborate with cross-functional stakeholders including Risk, Product, Operations, Legal, and Compliance. N

nGo

📌 Avp / Vp Collections Strategy & Operations Caas Alibag
🏢 MetaMorph
📍 Alibag