Job DescriptionWe are looking for a Program Manager – Operator Engagement and Supply NPS to drive key operator engagement programs like KAM management and driving critical supply led parameters to drive superior customer experience and NPS
NKey Responsibilities:
N
n
Drive key operator engagement programs such as KAM (Key Account Management) initiatives and growth operator programs through structured interventions and well-defined SOPs. N
Segment operators into relevant cohorts, understand their unique needs, and design targeted strategies to improve wallet share, KAM effectiveness, and adoption of platform features for sustainable growth. N
Own and improve critical supply-side metrics including live tracking, bus-level imagery, DMS adoption, and reduction of bus cancellations, thereby enhancing overall customer experience. N
Collaborate closely with cross-functional stakeholders to identify gaps, prioritize initiatives, and implement scalable solutions that drive platform differentiation. N
Take a deep-dive approach to problem-solving by leveraging data, identifying root causes, and executing structured solutions to improve operational and business outcomes. N

📌 Program Manager Karnataka
🏢 RedBus
📍 Karnataka