Job DescriptionJob Summary :
NWe are looking for a Technical Associate – Implementation with 2–5 years of experience in software implementation, customer support, and SQL troubleshooting. The role involves end-to-end software deployment, technical support, and ensuring seamless customer onboarding and satisfaction.
NIndustry – Office Equipment / Automation /3 IT Software & Software Services / Electronic / Security and Surveillance
NFunctional Area – Customer Success - Implementation
NRole – Technical Associate - Implementation
NEmployment Type – Permanent Job, Full Time
NClient Visit – Yes
nWork location – Mumbai
NShift – Regular Day Shift
NKey Responsibilities:
N
n
Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool. N
End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client. N




Train the users functionally and technically on our various software's aspects. N
Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company's product, replying to inbound queries. N
Responsible for database support, troubleshooting the problems by writing SQL queries, deploy recent patches on UAT and production server at IIS server. N
Ensure customers remainsatisfied with the product by educating them about functional capabilities and possible upgrades. N
Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. N
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. N
Escalate unresolved queries to respective departments for accurate redressal. N
Knowledge on ticket management system. N

nRequired Skil

📌 Technical Associate Alibag (India)
🏢 Spectra Technovision India
📍 India