Job DescriptionJob Summary: We are seeking skilled and experienced Language Interpreters fluent in English and second language to support U.S.-based customers. The ideal candidate will have prior exposure to international call center environments and hands-on experience in live interpretation. The interpreter will provide real-time consecutive or simultaneous interpretation during customer calls, ensuring accurate, confidential, and culturally appropriate communication. This role demands professionalism, adaptability, and the ability to perform effectively in a quick-paced, high-volume support environment.
NKey Responsibilities:
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Deliver real-timeconsecutive or simultaneous interpretation between English and the assigned second language during live customer calls. N
Facilitate clear and accurate communication between U.S. clients and non English-speaking customers. N
Ensure complete accuracy by relaying information without omissions, additions, or alterations. Maintain confidentiality and handle sensitive customer information with the highest level of discretion.



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Preserve tone, intent, and cultural context while interpreting conversations. N
Adhere to defined call-handling metrics, quality standards, compliance guidelines, and client-specific protocols. N
Collaborate with Team Leads and Quality Assurance teams to improve interpretation quality and customer satisfaction. Stay updated on terminology, cultural nuances, and client process updates relevant to interpreting services. N

nRequired Skills Qualifications:
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Fluency in spokenEnglish and one additional language. 1–2 years of experience in an international call center setting, preferably supporting U.S. customers. N
Mandatory prior experience in language interpretation (telephonic or live). N
Solid listening, comprehension, memory retention, and note-taking skills. N
Excellent verbal communication and interpersonal skills. N
Ability to remain calm and profe

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