Job DescriptionJob Title: Customer Support Associate
NAbout Superset
nSuperset is India's largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season.
NRole Overview
nTheCustomer Support Associate will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.
NKey Responsibilities
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Respond to customer queries via email and phone. N
Understand client requirements and provide appropriate solutions using the platform. N
Follow up with customers to ensure timely issue resolution. N
Maintain accurate records of customer interactions and reported issues. N
Contribute to internal documentation,



including FAQs and knowledge base articles. N

nRequired Qualifications
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Minimum 1 year ofexperience in Customer Support or a related role. N
Solid verbal and written communication skills. N
Ability to analyse and resolve customer queries effectively. N
Detail-oriented with strong problem-solving skills. N
Experience in a SaaS ortechnical support environment is preferred. N

nWork Setting
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Cooperative andownership-driven work culture. N
Opportunity to contribute ideas and improve processes. N
Learning-oriented environment with scope for growth. N

nSuperset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, or disability.

📌 Customer Support Associate Karnataka
🏢 Superset
📍 Karnataka