Job DescriptionJob Title: Order-To-Cash Operations Coordinator(US shift)
NReporting to: Shared Services Delivery Head
NLocation: GEC, Noida
NKey Responsibilities
nTeam Leadership & Daily Operations
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Coordinate and monitor daily team workloads across order queues and case management systems N
Ensure work is prioritized and executed in alignment with business guidelines (e.G., key accounts, urgent requests) N
Provide real-time support, direction, and escalation assistance to team members N
Act as the first point of contact for operational questions, issue resolution, and workflow clarification N
Support onboarding and training of current team members on systems, SOPs, and best practices N
Ensure team follows allcompany policies and procedures including but not limited to attendance monitoring and team member availability N

nOrder Processing &Transaction; Management
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Enter, review, and process customer orders in ERP/CRM systems, ensuring accuracy and completeness N




Manage order queues andprioritize work based on business guidelines (e.G., key customers, urgent requests) N
Perform order adjustments, corrections, and updates as needed N
Support EDI and manual order entry processes, including issue resolution N

nCustomer Support &Communication;
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Respond to customer inquiries related to order status, product availability, pricing, and future forward shipment updates N
Provide proactive communication on order confirmations, delays, and changes N
Deliver skilled, explicit, and solution-oriented responses to customer requests N
Ensure all customer interactions are documented within the system of record (e.G., Salesforce) N

nCase & Queue Management
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Manage customer service cases from intake through resolution, including assignment and follow-up N
Work cases in a structured queue (e.G., oldest to newest) to meet service expectations N
Route inquiries appropriately when escalation or speci

📌 Lead Order To Cash Operations Us Shift Faridabad
🏢 Pentair
📍 Faridabad