Job DescriptionJob Title: Customer Support Representative
NExperience Level: 3+ years.
NLocation: Vadodara, Gujarat, India/On Site
NShift Time: US Shift
NKey Responsibilities:
N
n
Handle inbound calls, emails, and chats to address customer queries and concerns. N
Provide accurate information about products, services, and policies. N
Troubleshoot basic technical issues and offer step-by-step solutions. N
Maintain detailed and updated records of customer interactions in CRM systems. N
Follow up with customers to ensure their issues are resolved and satisfaction is achieved. N
Escalate complex cases to the appropriate departments when necessary. N
Meet daily/weekly performance metrics such as response time, resolution time, and customer satisfaction. N
Collaborate with team members to improve service quality and processes. N
📌 Customer Support Representative Mandvi (India)
🏢 Office Beacon ASPL
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.